Patient Access Rep

Ridgecrest Regional Hospital • Ridgecrest, CA

2d • Onsite

About The Position

The Patient Access Rep supports patients throughout the registration and admission process by performing specialized clerical duties for outpatient testing, pre-admissions, and hospital admissions from the Emergency Room and Outpatient Departments. The role includes notifying insurance companies of admissions, obtaining pre-authorizations for outpatient testing when needed, and completing other tasks assigned by the Department Manager or Department Assistant Manager.

The position also requires learning the hospital telephone system to relay incoming, outgoing, interoffice, and interdepartmental calls and to call hospital codes when relieving the hospital operator. The successful candidate demonstrates professionalism, sound judgment, clear communication, and teamwork while contributing to patient-focused services.

Requirements

• Ability to read, understand, write, and communicate in English.
• Knowledge of basic clerical skills and PC Windows software.
• Maintain 95% or greater on monthly audits after three months.
• Ability to work independently and complete tasks with minimal supervision.
• Demonstrate maturity and the capability for careful judgment and critical decision-making.
• Maintain appropriate standards of behavior and conduct, professionalism, and common courtesy.
• Work well with coworkers and other departments.
• Ability to learn the hospital telephone system, including relaying calls and calling hospital codes when relieving the hospital operator.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Perform specialized clerical duties related to patient registration.
• Process registrations for outpatient testing, pre-admissions, and full hospital admissions.
• Support admissions from the Emergency Room and Outpatient Departments.
• Notify insurance companies of patient admissions.
• Obtain pre-authorizations for outpatient testing as needed.
• Learn to operate the hospital telephone system to relay incoming, outgoing, interoffice, and interdepartmental calls.
• Call hospital codes when relieving the hospital operator.
• Complete tasks assigned by the Department Manager and Department Assistant Manager.
• Work collaboratively with teammates to deliver effective, patient-focused services.

Benefits

• Medical, dental, and vision coverage
• 403B with employer match
• Life insurance
• Flexible spending accounts for health care and dependent care
• Employee Assistance Program
• Gym membership reimbursement
• Sick and vacation time
• RRH Earn-To-Learn Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED