Patient Access Rep

Franciscan Medical Group•Tacoma, WA

1d•$24 - $35

About The Position

Virginia Mason Franciscan Health is hiring a Per Diem Patient Access Representative for the fast-paced Franciscan Neurology Associates Clinic in Tacoma, Washington. The role manages administrative duties for the patient intake process in accordance with established guidelines. The representative interacts with patients in person and by phone, facilitating check-in and check-out, collecting information and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. Success requires critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to support a seamless, high-quality patient intake experience. The primary shift is listed as 8 a.m. to 5 p.m.; the posting also states that nights, weekends, and organizationally recognized holidays are not required. Free parking is offered.

Requirements

One year of customer service work experience.

Nice To Haves

Two years of customer service work experience.
Healthcare or call center experience.

Responsibilities

Register patients and/or check them in and out.
Check patients in at the time of their visit and record and verify demographic, insurance, and other information, including workers’ compensation and third-party liability information.
Follow registration procedures, including confirming that minors’ guardians have been notified; identify deficiencies and resolve non-complex issues or escalate them to appropriate staff.
Conduct routine insurance eligibility verifications.
Copy and scan patient-access materials, such as identification, referrals, workers’ compensation documents, and insurance cards, into the correct location in the electronic medical record.
Record non-clinical charges, including charges for forms, depositions or attorney fees, and retail fees.
Handle and reconcile payments.
Interact with patients in person and by phone, including facilitating check-in and check-out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.