Sr Patient Access Rep

CHI St. Anthony Hospital • Pendleton, OR

2d • $20 - $28

About The Position

The Senior Patient Access Representative performs patient registration and admitting across hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows. The role handles moderately complex registrations involving insurance verification, benefits review, and communication of patient financial responsibility across varied payers and non-standard workflows.

The representative applies judgment within established frameworks to resolve moderately complex discrepancies and determine when complex or exception-based issues should be escalated. Responsibilities also include communicating estimates and coverage limitations, collecting payments at the time of service as appropriate, and supporting operational continuity by flexing across access points during high-volume or high-acuity periods. The role serves as an informal resource for Patient Access Representative I staff, offering guidance on workflows, systems use, and routine problem-solving without formal supervisory responsibility.

Requirements

• High school diploma or GED.
• One to three years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.

Responsibilities

• Perform patient registration and admitting across assigned hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and communication of patient financial responsibility involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Flex across access points and assist during high-volume or high-acuity periods to support operational continuity and timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED