Sr Patient Access Rep

CommonSpirit Health • Pendleton, OR

1d

About The Position

The Senior Patient Access Representative performs patient registration and admitting across hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows. The role handles moderately complex registrations involving insurance verification, benefits review, and communication of patient financial responsibility across varied payers and non-standard workflows.

The representative flexes across access points during high-volume or high-acuity periods, supports timely completion of access workflows, and serves as an informal resource to less experienced staff. The role applies judgment within established frameworks to address moderately complex discrepancies and determine when complex or exception-based issues should be escalated. It also involves communicating estimates and coverage limitations and collecting payments at the time of service when appropriate.

Requirements

• High school diploma or GED.
• One to three years of experience in patient access, healthcare registration, or a related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.
• Solid patient access experience and strong insurance knowledge.
• Accountability for relationship-based care, the organization’s mission, and its core values.

Responsibilities

• Perform patient registration and admitting functions across assigned hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and communication of patient financial responsibility involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Flex across access points and assist during high-volume or high-acuity periods to support operational continuity and timely completion of patient access workflows.
• Provide PAR I staff with informal guidance on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.
• Work with internal departments to resolve access issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED