Patient Services Representative

US Fertility • Orlando, FL

1d • Onsite

About The Position

US Fertility is seeking a Patient Services Representative to join Shady Grove Fertility in Orlando, Florida. The role supports patients and practice teams by maintaining patient account information, scheduling appointments, addressing patient concerns, and providing guidance on benefits, insurance coverage, and financial options. The representative also welcomes patients and visitors and delivers a high level of customer service.

The position is scheduled Monday through Friday, 7:00 AM to 4:00 PM, with occasional weekend and holiday work. The role offers the opportunity to grow within a nationally respected fertility-care organization focused on patient experience, clinical expertise, and compassionate care.

Requirements

• At least 2 years of applicable work experience.
• High school diploma.
• Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
• Strong communication skills.
• Ability to work independently.
• Attention to detail.
• Computer proficiency.
• A high level of customer service.

Nice To Haves

• Experience working in an OB/GYN office.

Responsibilities

• Obtain, record, and update patients’ personal, financial, and insurance information.
• Assess patients’ needs and schedule appointments to support patient satisfaction, provider time, and treatment room utilization.
• Schedule appointments.
• Address customer and patient issues and ensure effective short- and long-term resolution.
• Provide timely feedback to the practice about service failures or patient concerns.
• Consult with patients about benefits, coverage, and financial options.
• Greet patients and visitors and provide a high level of customer service.
• Work occasional weekends and holidays.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• 401(k) with company match.
• Tuition assistance and professional development support for full-time employees.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays for full-time employees.
• Paid parental leave for full-time employees.
• Life and disability benefits for full-time employees.
• Fertility Discount Program for full-time employees.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED