Patient Services Representative

INTEGRIS Health • Edmond, OK

1d

About The Position

Join INTEGRIS Health as a Daytime, Full-Time Patient Services Representative at INTEGRIS Health Medical Group Edmond Breast Surgery in Edmond, Oklahoma. The role handles telephone calls and messages, scans and indexes information into medical records, responds to medical-record requests, and performs basic scheduling. The position requires population-specific competencies and adherence to National Patient Safety Goals appropriate to the level of patient contact.

The representative supports patient access and office operations by handling check-in and check-out, collecting payments, arranging appointments, verifying insurance information, completing referrals, and accurately entering patient demographics. The position reports to the Office Manager/Supervisor.

Requirements

• At least 6 months of customer service experience.
• Population-specific competencies appropriate to the position.
• Adherence to applicable National Patient Safety Goals.

Nice To Haves

• 1 year of clerical experience.
• Experience with cashier procedures and/or basic accounting.
• Experience with clinic check-in and check-out procedures.
• Knowledge of basic health insurance, HMO, and PPO.
• Knowledge of basic medical terminology.
• General knowledge of CPT and ICD-9 coding.
• At least 6 months of telephone customer service experience.

Responsibilities

• Receive and/or dispatch incoming phone calls.
• Collect copay and deductible payments.
• Make financial arrangements for patients.
• Perform check-in and check-out duties accurately and promptly.
• Make appointments and, in emergencies, inform a clinical employee or provider.
• Verify insurance eligibility and benefits, record the information in the medical record, and complete referrals to specialty providers, home health, and other services.
• Accurately enter patient demographics into the practice management system.
• Take telephone messages, correctly spell names, and identify patients using two identifiers according to National Patient Safety Goals.
• Take clear, concise messages from pharmacies, physicians, and hospital personnel and direct them to the appropriate clinical employee or provider.
• Manage a large call volume while maintaining excellent telephone etiquette.
• Organize workflow to meet patient needs in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed