Patient Access Representative (75340)

Women's Care•Orlando, FL

About The Position

The Patient Access Representative is the first point of contact for Women’s Care patients and visitors and helps create a positive patient experience. This role registers new and incoming patients, confirms and updates demographic information, supports accurate scheduling and billing encounters, and provides courteous, patient-focused service. The representative also handles payments and billing questions, appointment scheduling, incoming calls and emails, insurance and registration workflows, and front-office upkeep while complying with HIPAA requirements and Women’s Care policies.

Requirements

High school diploma or equivalent.
Exceptional customer service experience and a genuine desire to help others while providing a positive patient experience.
Strong organizational skills.
Customer-centric approach and a warm, welcoming, professional demeanor.
Strong verbal and written communication skills.
Deadline-driven and detail-oriented.
High level of computer literacy and ability to use or quickly learn computer programs, including Microsoft Office.
Ability to multitask in a high-volume, dynamic environment.
Ability to communicate and work efficiently with patients, coworkers, and providers.
Dependable, reliable, and punctual.

Nice To Haves

One year of experience working in a medical office or healthcare setting; OB/GYN experience is a plus.
General knowledge of medical terminology and billing.
Experience with an electronic medical records system, particularly eClinicalWorks (eCW).

Responsibilities

Greet patients and visitors promptly and courteously.
Collect and confirm patient demographics, update patient profiles, and follow patient identification policy.
Collect payments, assist with billing concerns, and meet time-of-service collection expectations and goals.
Scan insurance cards, identification, and other pertinent information into the EMR system in accordance with HIPAA requirements and applicable authorization and medical-record procedures.
Set up payment plans for patients who cannot pay balances, in accordance with Women’s Care policy.
Understand financial policies and patient forms well enough to answer questions clearly.
Answer a high volume of incoming calls and respond promptly to patient emails in accordance with Women’s Care values.
Confirm all unconfirmed appointments for the next business day.
Monitor the lobby, keep patients informed about provider delays, and assist patients with online registration or forms when needed.
Schedule or reschedule appointments and schedule follow-up appointments at checkout.
Back up insurance verification and determine possible patient payment responsibility as needed.
Verify insurance eligibility and registration are complete before patients see the provider.
Ensure appointments in eCW are checked out or appropriately updated at the end of each day.
Keep the lobby and front area tidy and presentable, including cleaning the waiting room if necessary.
Demonstrate Women’s Care’s mission and core values and comply with HIPAA rules, regulations, and guidelines.
Perform other duties as assigned.