Patient Financial Services Representative

FMS • Tulsa, OK

2d • Hybrid

About The Position

The Patient Financial Services Representative manages patient inquiries related to billing, insurance, and services received from medical provider clients. The role involves resolving outstanding balances through payment negotiations while responding to insurance disputes, service-related concerns, and general questions. The representative handles inbound and outbound communications, provides timely and professional responses, and routes issues to appropriate teams when needed.

The position offers a 40-hour work week. Hybrid work is available after successful completion of an on-site training program. Training hours are 8:00 a.m.–5:00 p.m. The future schedule is Monday–Thursday, 8:00 a.m.–8:00 p.m. (including one late shift from 11:00 a.m.–8:00 p.m.), Friday, 8:00 a.m.–5:00 p.m., and one Saturday per month, 8:00 a.m.–12:00 p.m.

FMS, Inc. describes itself as a privately owned accounts receivable and consumer contact organization, operating established offices in Tulsa, Oklahoma, and Meridian, Idaho. Remote work requires reliable high-speed internet, a secure and quiet workspace, and employee-provided equipment. Employees must be comfortable using video conferencing tools throughout scheduled shifts and able to maintain confidentiality and protect patient health information in a remote environment.

Requirements

• Strong communication and negotiation skills, with the ability to resolve financial and service-related issues.
• Ability to manage multiple tasks and resolve patient concerns efficiently.
• Ability to maintain confidentiality and protect patient health information in a remote environment.
• Comfort using video conferencing tools throughout each scheduled shift.
• For work from home: reliable high-speed internet and a secure, quiet workspace free of distractions.
• For work from home: employee-provided desktop and dual monitors with a 4vCPU, minimum 1.6 GHz or faster processor; for higher video or screen-share resolution and frame rate, a four-core processor or better is required.
• For work from home: 8000 MB RAM, hard drive of 6 GB or more, .NET Framework version 4.6.1 or later, Windows 10/11, mouse, headset, and webcam.

Nice To Haves

• Experience in healthcare collections, billing, or customer service.
• Knowledge of healthcare billing processes, insurance claims, and medical terminology.
• Familiarity with HIPAA and FDCPA regulations.

Responsibilities

• Proactively contact patients to negotiate and resolve outstanding balances, offering payment options and terms within client guidelines.
• Set up payment plans and securely process payments.
• Handle phone and email communications about billing inquiries, insurance claims, service disputes, and procedure questions.
• Document patient concerns and address them or route them to the appropriate teams.
• Assist patients in understanding their explanation of benefits.
• Route concerns about medical services received to the appropriate clinical or billing teams.
• Accurately record patient interactions, payment agreements, and issue resolutions in compliance with HIPAA and other applicable regulations.
• Provide empathetic, high-quality customer service, including for complex or sensitive financial and service-related issues.

Benefits

• Monthly bonus opportunities.
• Medical insurance.
• Dental insurance.
• Life insurance.
• Paid time off, beginning the first day of the month following 60 days of employment.
• Holiday pay after 60 days.
• 401(k) after one year of employment.
• Short-term and long-term disability coverage.
• Hybrid work availability after successful completion of on-site training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed