Patient Financial Services Representative

Essentia Health • Fargo, ND

3d • $19 - $28 • Remote

About The Position

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance, and other billing-related issues to resolve outstanding patient accounts. Provides financial assistance through face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop, and implement action plans with patients to resolve financial responsibilities. The position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. The position may handle incoming patient mail and respond to inquiries through written communication. Experience handling cash payments and self-pay collections, along with exceptional customer service skills, is required. Knowledge of office equipment and billing programs is also required.

Requirements

• Experience handling cash payments and self-pay collections.
• Exceptional customer service skills.
• Knowledge of computers, software applications, printers, fax machines, copiers, and billing programs.

Nice To Haves

• Experience in customer service, call center, and/or collections is preferred.

Responsibilities

• Manage and resolve high volumes of patient accounts.
• Act as the primary contact or liaison for patients regarding outstanding statements and inquiries.
• Provide support for insurance, coding, registration, financial assistance, and other billing-related issues.
• Provide financial assistance face-to-face and by telephone using automated phone technology.
• Analyze accounts and develop and implement action plans with patients to resolve financial responsibilities.
• Follow up on delinquent accounts and payment plans and collect patient accounts.
• Contact patients by telephone and follow up on collections with letters as needed.
• Handle incoming patient mail and potentially respond to inquiries in writing.

Benefits

• Medical, dental, vision, life, and disability insurance, plus supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed