Patient Financial Services Representative
About The Position
Centers for Dialysis Care is hiring an experienced Patient Financial Services Representative for its Corporate Office in Shaker Heights, Ohio. This is an onsite position. The role bills and collects insurance accounts receivable across multiple payer sources for dialysis services provided at CDC clinics. The representative prepares and submits claims through an electronic billing system, monitors accounts receivable and payment timeliness, investigates collection issues, and reports delinquent patient account status to revenue cycle leadership and the Chief Financial Officer. The position may also support other revenue collection projects and duties as assigned.
Requirements
- High school diploma required.
- At least 3 years of experience in a healthcare accounts receivable setting.
- Knowledge of electronic billing systems required; Quadex is preferred.
- Excellent customer service, interpersonal, and communication skills.
- Knowledge of medical billing and collection practices.
- Knowledge of business office procedures.
- Knowledge of basic medical coding and third-party operating procedures and practices.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
Nice To Haves
- Some college accounting courses or other field-related continuing education.
- Knowledge of Quadex electronic billing system.
Responsibilities
- Prepare and send monthly claims to payers for dialysis services rendered at CDC clinics using an electronic billing system.
- Analyze accounts receivable to ensure timely payment of billed claims, including conducting root cause analysis.
- Contact payers by phone or through paper or electronic status inquiries.
- Ensure patient responsibility is identified properly and in a timely manner.
- Follow and report the status of delinquent patient accounts to the Director of Revenue Cycle, Manager of Revenue Cycle, and Chief Financial Officer.
- Work on revenue collection projects and duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- 401(k).
- Short- and long-term disability options.
- Company-paid life insurance.
- 210 hours of PTO.
- Tuition reimbursement program.
- Employee perks program.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
