Patient Financial Services Representative

Tyvan LLC • Remote - Texas, TX

1d

About The Position

The Patient Financial Services Representative handles inbound and outbound calls about patient payments and complaints, answers patient questions, coordinates payment arrangements, addresses concerns, and explains explanations of benefits (EOBs). The representative pulls daily reports from GoRev, reviews accounts with outstanding balances, and provides itemized billing ledgers and medical records upon request.

Requirements

• At least 2 consecutive years of experience in Patient Access, Patient Advocacy, Front Desk Registration in a hospital or clinic, or a similar area.
• High school diploma, GED, or high school equivalence certificate.
• Post-secondary certificate awarded for training completed after high school, such as Medical Billing and Coding.

Responsibilities

• Explain in-network and out-of-network benefits.
• Provide excellent customer service and de-escalate irate patients.
• Review payment postings and explanations of payments.
• Thoroughly review accounts to ensure patients were billed properly.
• Set up payment plans for patients.
• Update incorrect addresses or contact information per patient.
• Review bad debt accounts for collection letters.
• Review payment corrections in GoRev and Waystar.
• Perform other tasks as assigned by the Patient Advocate Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED