Patient Financial Services Representative

FMS • Meridian, ID

1d • Hybrid

About The Position

The Patient Financial Services Representative manages patient inquiries regarding billing, insurance, and services received from medical provider clients. The role handles inbound and outbound communications, works to resolve outstanding balances through payment negotiations, and responds to concerns involving insurance, services, and general inquiries. Representatives document interactions and route issues to the appropriate teams when needed.

The role begins with on-site training. Hybrid work is available after successful completion of the training program. Remote work requires reliable high-speed internet, a secure and quiet workspace, employee-provided equipment, comfort using video conferencing throughout scheduled shifts, and the ability to protect patient health information. Training hours are 8:00 a.m.–5:00 p.m. Future hours are Monday–Thursday, 8:00 a.m.–8:00 p.m. (including one 11:00 a.m.–8:00 p.m. late shift), Friday, 8:00 a.m.–5:00 p.m., and one Saturday per month, 8:00 a.m.–12:00 p.m.

Requirements

• Strong communication and negotiation skills, including the ability to resolve financial and service-related issues.
• Ability to manage multiple tasks and resolve patient concerns efficiently.
• For work from home: reliable high-speed internet and a secure, quiet workspace free of distractions.
• For work from home: employee-provided desktop and dual monitors, meeting the stated processor, memory, hard drive, operating system, and .NET Framework specifications; mouse, headset, and webcam.
• Comfort using video conferencing tools throughout each scheduled shift.
• Ability to maintain confidentiality and protect patient health information in a remote environment.

Nice To Haves

• Experience in healthcare collections, billing, or customer service.
• Knowledge of healthcare billing processes, insurance claims, and medical terminology.
• Familiarity with HIPAA and FDCPA regulations.

Responsibilities

• Contact patients to negotiate and resolve outstanding balances, offer payment options and terms within client guidelines, establish payment plans, and securely process payments.
• Handle phone and email communications about billing inquiries, insurance claims, service disputes, and questions about procedures.
• Document patient concerns and either address them or route them to the appropriate teams.
• Assist patients in understanding their explanation of benefits.
• Route concerns about medical services to the appropriate clinical or billing teams.
• Accurately record patient interactions, payment agreements, and issue resolutions in compliance with HIPAA and other applicable regulations.
• Provide empathetic, high-quality customer service when handling complex or sensitive financial and service-related concerns.

Benefits

• 40-hour work week
• Hybrid work available after successful completion of the on-site training program
• Monthly bonus opportunities
• Medical insurance
• Dental insurance
• Life insurance
• Paid time off beginning the first day of the month following 60 days of employment
• Holiday pay after 60 days
• 401(k) after one year of employment
• Short- and long-term disability

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed