Patient Access Representative - Broadway Switchboard - FT 40hrs/week

Sanford Health • Fargo, ND

1d

About The Position

The Patient Access Representative works in Sanford Health’s switchboard department, connecting callers to the appropriate department, location, or patients at medical facilities. The role also launches emergency codes across three medical campuses and may answer basic questions about clinic appointments or help callers connect with hospitalized loved ones. Duties may vary by location and setting, and additional duties may be assigned.

The switchboard collaborates with security, MySanford Nurse, and emergency management to support clear communication and patient satisfaction. Patient Access Representatives also mentor new representatives and other staff. The role requires professionalism, mutual respect, teamwork, the ability to work independently, excellent customer service, empathy, and discretion with confidential information.

Requirements

• Excellent customer service skills.
• Ability to empathize with patients and their situations.
• Ability to maintain confidentiality of sensitive information.
• Ability to work as part of a team and independently.
• Professionalism and ability to promote mutual respect and cooperation.
• One year of work experience, preferably in a medical office setting.
• Six months of customer service experience desired.
• May require BLS certification for certain locations or settings.

Nice To Haves

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• Medical terminology helpful.

Responsibilities

• Connect callers to the correct department, location, or patients within medical facilities.
• Launch emergency codes within the three medical campuses.
• Assist callers with basic questions about clinic appointment times and locations.
• Help callers connect with loved ones in the hospital.
• Collaborate with security, MySanford Nurse, and emergency management.
• Mentor new Patient Access Representatives and other staff.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED