Senior Patient Access Representative

Mass General Brigham • Boston, MA

1d • Hybrid

About The Position

The Senior Patient Access Representative helps create a welcoming, smooth experience for new patients and serves as a key connection among patients, referring offices, and care teams. The role guides patients through intake and scheduling, coordinates consultations, gathers and organizes patient and insurance information and medical documentation, and communicates with the appropriate departments to support the start of care. The position also coordinates transportation through Care Van services when needed and uses electronic health records and other systems to maintain accurate information and keep the intake process moving efficiently.

This is a hybrid role based at 801 Massachusetts Avenue, with a 40-hour scheduled workweek and a day shift. The listed pay range is $22.22–$31.71 per hour.

Requirements

• High school diploma or equivalent.
• 3–5 years of scheduling experience in an administrative medical office setting.
• Strong communication and organizational skills.
• Ability to manage multiple priorities at once.
• Excellent attention to detail.
• Strong problem-solving skills.
• Effective time management skills.

Nice To Haves

• Bachelor’s degree in a related field preferred.

Responsibilities

• Guide new patients through the intake and scheduling process.
• Coordinate consultations with patients, referring offices, and providers.
• Serve as a primary contact for new patients and referring offices.
• Gather and organize insurance information, medical records, referrals, images, and patient details.
• Schedule appointments based on diagnosis, urgency, and provider availability.
• Communicate new consultations to the appropriate departments and connect care teams.
• Respond promptly and professionally to patients and referring offices.
• Coordinate transportation through Care Van services when needed.
• Maintain accurate information using electronic health records and other systems.
• Use technology and resources efficiently to keep the intake process moving.

Benefits

• Comprehensive benefits, including health coverage and retirement plans.
• Paid time off.
• Professional development and advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED