Patient Access Representative Senior

McLaren Health Care•Bay City, MI

About The Position

The Senior Patient Access Representative completes assigned tasks with little or no direction in areas such as registration, financial clearance, insurance verification, and cashiering, as assigned by Revenue Cycle Management. The role is expected to meet the quality and productivity standards established for its responsibilities. The representative provides training and guidance to Patient Access Representatives and may take on special projects related to Patient Access workflows and procedures. The role performs registration and financial functions through an Electronic Medical Record (EMR), including interviewing patients, registering them in the appropriate status, documenting demographic and financial information, and obtaining and scanning required forms according to department protocol. It also includes welcoming and directing patients, communicating about delays, estimating and collecting patient financial obligations, and carrying out responsibilities in accordance with applicable compliance plans, Meaningful Use requirements, and department protocols.

Requirements

High school diploma or equivalent.
At least 5 years of Patient Access, Customer Service, or Medical Billing work experience; alternatively, an associate degree in a related field and at least 3 years of Patient Access or Medical Billing work experience.

Nice To Haves

Certification in medical billing, coding, or an equivalent job-specific certification.

Responsibilities

Provides training and guidance to Patient Access Representatives as required.
May be assigned special projects related to Patient Access workflows and procedures.
Performs registration and financial functions through the EMR, including patient interviews, registration in the appropriate status, and accurate, timely documentation of demographic and financial data.
Obtains required forms and scans them into the medical record according to department protocol.
Greets customers promptly and warmly.
Collects, documents, and scans required demographic and financial information.
Directs patients to the appropriate setting and explains and apologizes for delays.
Maintains professionalism and diplomacy according to the department professionalism policy.
Estimates and collects copays, deductibles, and other patient financial obligations.
Manages responsibilities within Hospital and Department Compliance Plans and Meaningful Use requirements.
Applies recurring visit processing according to protocol.
May facilitate use of available electronic registration tools, such as Wacom devices and iPads.
Performs other duties as assigned by Management.