Senior Patient Access Representative

Mass General Brigham•Somerville, MA

2d•Remote

About The Position

The Senior Patient Access Representative ensures necessary patient information is accurately collected and recorded while providing a positive patient experience and supporting patient care and billing processes. The role also supports onboarding by mentoring junior staff, serving as a go-to resource for day-to-day questions, and providing training. This is a remote role with Monday–Friday hours during Eastern business hours, ranging between 8:00 a.m. and 6:00 p.m. A quiet, secure, stable, HIPAA-compliant workstation is required. The position is scheduled for 40 hours per week.

Requirements

High school diploma or equivalent required.
Two to three years of experience in a healthcare setting, with a focus on patient access and registration.
Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
Excellent customer service skills, including active listening, empathy, and effective communication.
Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
Proficiency in Microsoft Office and electronic medical record systems.

Nice To Haves

Associate's degree in Healthcare Administration.
Associate's degree in a related field of study.

Responsibilities

Train and mentor patient access representatives and serve as a resource for day-to-day questions.
Greet patients and provide exceptional customer service and support.
Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
Keep patient information confidential and secure in accordance with HIPAA regulations.
Stay current on healthcare regulations and policies and apply them in daily operations.