Senior Patient Access Representative

Mass General Brigham•Somerville, MA

3d•$22 - $32•Remote

About The Position

The Senior Patient Access Representative ensures that necessary patient information is accurately collected and recorded while providing a positive patient experience and supporting patient care and billing processes. The role also supports onboarding of junior staff through mentoring, training, and serving as a go-to resource for day-to-day questions. This is a remote role with required weekday Eastern business-hour availability between 8 a.m. and 6 p.m. and a quiet, secure, stable, HIPAA-compliant workstation.

Requirements

High school diploma or equivalent.
Two to three years of experience in a healthcare setting, focused on patient access and registration.
Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
Excellent customer service skills, including active listening, empathy, and effective communication.
Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
Proficiency in Microsoft Office and electronic medical record systems.
Availability during Monday–Friday Eastern business hours, with hours ranging between 8 a.m. and 6 p.m. EST.
A quiet, secure, stable, HIPAA-compliant workstation.

Nice To Haves

Associate's degree in Healthcare Administration.
Associate's degree in a related field of study.

Responsibilities

Train and mentor patient access representatives and serve as a go-to resource for day-to-day questions.
Greet patients and provide exceptional customer service and support.
Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
Keep patient information confidential and secure in accordance with HIPAA regulations.
Stay current on healthcare regulations and policies and apply them in daily operations.