Patient Access Representative Senior
About The Position
The Senior Patient Access Representative greets and welcomes patients in person and provides a standard registration process by collecting demographic and financial data and entering information into an electronic medical record. The role supports patient check-in, registration, insurance verification, billing-related explanations and collections, and financial assistance applications. It also provides technical or functional direction to employees and leadership related to financial assistance. The position is located at 800 E 28th St, Minneapolis, MN 55407, and the stated schedule is Monday through Friday, 9:00 AM to 5:30 PM.
Requirements
- High school diploma or GED.
- At least 2 years of revenue cycle experience.
- At least 2 years of customer service experience.
- Intermediate proficiency with Microsoft Office products.
- Ability to work Monday through Friday, 9:00 AM to 5:30 PM.
- Must be 18 years or older.
- Must pass a drug test before beginning employment.
Nice To Haves
- Experience with electronic medical records.
- Experience providing financial assistance to patients.
- Experience working in a hospital or clinic setting.
- Experience with Epic.
Responsibilities
- Greet and welcome patients in person.
- Collect demographic and insurance information.
- Check in and interview patients to complete appropriate paperwork.
- Direct patients to their appointments or procedures.
- Document issues and resolutions in the electronic medical record.
- Use resources, tools, and procedures to complete registrations for complex accounts and accounts in assigned work queues.
- Assist with scheduling add-on appointments when needed.
- Verify payer eligibility and benefits and interpret results, focusing on complex billing situations.
- Obtain cost information and explain it to patients when necessary.
- Collect co-pays or deductibles.
- Assist and counsel patients through applications for available financial assistance programs.
- Screen and approve patients for financial assistance programs and provide leadership to other staff regarding financial assistance.
- Provide technical or functional direction for employees.
- Assist patients in completing requests for information forms and submit them to the appropriate department.
Benefits
- Paid time off accrued starting with the first pay period.
- 8 paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee stock purchase plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards.
- Incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
- $1,500 sign-on bonus for external applicants only.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
