Senior Patient Access Representative

Mass General Brigham•Boston, MA

3d•$22 - $32•Hybrid

About The Position

The Senior Patient Access Representative helps new patients begin their care journey by coordinating intake and scheduling and serving as a connection among patients, referring offices, and care teams. The role gathers and organizes patient and insurance information, medical records, referrals, and images; schedules consultations based on diagnosis, urgency, and provider availability; and communicates new consultations to appropriate departments. The representative responds promptly and professionally to patients and referring offices, coordinates Care Van transportation when needed, maintains accurate information in electronic health records and other systems, and uses technology and resources efficiently to keep intake moving.

Requirements

High school diploma or equivalent.
3–5 years of scheduling experience in an administrative medical office setting.
Strong communication and organizational skills.
Ability to manage multiple priorities at once.
Excellent attention to detail.
Strong problem-solving skills.
Effective time management skills.

Nice To Haves

Bachelor’s degree in a related field.

Responsibilities

Guide new patients through the intake and scheduling process.
Coordinate consultations with patients, referring offices, and providers.
Serve as a primary contact for new patients and referring offices.
Gather and organize insurance information, medical records, referrals, images, and patient details.
Schedule appointments based on diagnosis, urgency, and provider availability.
Communicate new consultations to the appropriate departments and care teams.
Respond promptly and professionally to patients and referring offices.
Coordinate transportation through Care Van services when needed.
Maintain accurate information using electronic health records and other systems.
Use technology and resources efficiently to keep the intake process moving.