Patient Access Representative - Per Diem

Geisinger • Muncy, PA

1d • Onsite

About The Position

The Patient Access Representative provides front-line support to the department by coordinating and performing office activities effectively and efficiently. The role greets and registers patients, supports checkout, and schedules future appointments as applicable. It also helps patients complete check-in procedures, understand financial obligations, and receive required privacy, disclosure, and regulatory information. The position assists with follow-up appointments, referrals, pre-certifications, patient messages, account work queues, and medical record maintenance and releases.

Work is typically performed in an office environment. The position is per diem, with day-shift hours and zero scheduled weekly hours. A high school diploma or GED is required; at least one year of related work experience is preferred.

Requirements

• High school diploma or equivalent (GED).
• Skills in clinic support services, communication, computer literacy, customer service, health information systems, HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

• At least one year of related work experience.

Responsibilities

• Check patients in for appointments and accurately verify demographic information.
• Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
• Provide kiosk support to facilitate check-in where applicable.
• Apply insurance-ranking guidelines to assign primary, secondary, and tertiary insurance for each encounter; read and interpret insurance responses.
• Provide required disclosures and privacy information, obtain legal and financial signatures, and complete regulatory forms with patients.
• Explain anticipated financial responsibility, including copays, deductibles, and coinsurance, and collect applicable fees.
• Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
• Process messages concerning appointments, referrals, prescriptions, and complaints received through multiple channels.
• Post cash according to department guidelines.
• Work assigned queues independently to ensure timely resolution of accounts.
• Meet productivity and quality performance expectations.
• Maintain and release medical records accurately.
• Assist with referrals and pre-certifications at the time of the encounter.
• Maintain patient recall and reschedule lists.

Benefits

• 401(k) plan with automatic Geisinger contributions.
• MyHealth Rewards wellness program with the opportunity to earn a financial incentive.
• Adoption and fertility assistance.
• Parental leave pay and military leave pay.
• Free Care.com membership with discounted backup care.
• Employee Assistance Program with referrals for childcare, eldercare, and pet care; legal guidance; mental health visits; work-life support; and digital self-help tools.
• Healthcare benefits for eligible full-time and part-time positions from day one, including vision, dental, and domestic partner coverage.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED