Patient Access Representative - Per Diem

Geisinger • Muncy, PA

2d • Onsite

About The Position

The Patient Access Representative provides front-line support for the department by coordinating and performing office activities effectively and efficiently. The role greets and registers patients, supports check-out, and schedules follow-up appointments as applicable. Work is typically performed in an office environment. The position is per diem and requires a high school diploma or GED.

Requirements

• High school diploma or GED.
• Skills in clinic support services, communication, computer literacy, customer service, health information systems, HIPAA compliance, multitasking, organizing, and teamwork.

Nice To Haves

• At least 1 year of related work experience.

Responsibilities

• Check patients in for appointments and accurately verify demographic information.
• Complete check-in procedures, monitor patient wait times, communicate changes to patients, and provide kiosk support where applicable.
• Apply insurance-ranking guidelines to assign primary, secondary, and tertiary insurance for encounters, and interpret insurance responses.
• Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
• Explain patients’ financial obligations and collect fees, copays, deductibles, or coinsurance as appropriate.
• Explain and complete required regulatory forms with patients.
• Schedule necessary follow-up appointments, including specialty or ancillary services where possible.
• Process messages from multiple channels concerning patient or physician requests about appointments, referrals, prescriptions, and complaints.
• Post cash according to department guidelines.
• Independently work queues to ensure timely resolution of accounts.
• Meet productivity and quality performance expectations.
• Maintain medical records accurately and process releases.
• Assist with referrals and pre-certifications at the time of the encounter.
• Maintain and use patient recall and reschedule lists appropriately.

Benefits

• 401(k) plan with automatic Geisinger contributions.
• MyHealth Rewards wellness program with an opportunity to earn a financial incentive.
• Adoption and fertility assistance.
• Parental leave pay.
• Military leave pay.
• Free Care.com membership with discounted backup care.
• Employee Assistance Program, including childcare, eldercare, and pet-care referrals; free legal guidance; mental health visits; work-life support; and digital self-help tools.
• Healthcare benefits for full-time and part-time positions from day one, including vision and dental coverage and coverage for domestic partners.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED