Per Diem Patient Access Representative
About The Position
The Patient Access Representative provides patient-oriented service in a clinical or front office setting and performs clerical and administrative duties supporting patient care. Responsibilities include greeting and checking in patients, answering phones, collecting co-pays and insurance payments, processing paperwork, and other front office duties in a fast-paced, customer-oriented clinical environment. The position is per diem/on-call and requires flexibility to work any 8-hour shift during normal business hours, with occasional overtime possible. The role is 100% onsite at St. Joe’s Hospital, 350 W. Thomas Rd., Phoenix, Arizona. Training lasts four weeks, Monday through Friday, with hours of either 8:00 a.m.–4:30 p.m. or 7:00 a.m.–3:30 p.m. The job requires prolonged standing, potentially for 10–12 hours, while using a workstation on wheels and a phone/headset.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a customer service role such as hospital, office, or phone support.
- Intermediate proficiency with Microsoft Office products.
- Ability to work 100% onsite at St. Joe’s Hospital, 350 W. Thomas Rd., Phoenix, Arizona.
- Ability to attend four weeks of training Monday through Friday, either 8:00 a.m.–4:30 p.m. or 7:00 a.m.–3:30 p.m.
- Ability to work a per diem/on-call schedule.
- Must be at least 18 years old.
- Strong interpersonal, communication, and customer service skills.
- Ability to stand for long periods (10–12 hours) while using a workstation on wheels and phone/headset.
Nice To Haves
- Experience in a hospital patient registration department, physician office, or other medical setting.
- Experience requesting and processing financial payments.
- Experience with insurance reimbursement and financial verification.
- Working knowledge of medical terminology.
- Understanding of insurance policies and procedures.
- Ability to perform basic mathematics for financial payments.
Responsibilities
- Communicate with patients and families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits.
- Use computer systems to enter, access, or verify patient information in real time, ensuring accuracy and completeness.
- Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
- Verify insurance coverage and benefits, prepare price estimates, and perform reverifications as needed.
- Collect patient co-pays and discuss patients’ out-of-pocket financial obligations.
- Identify outstanding balances from prior visits and attempt to collect amounts due.
- Collect information directly from patients and contact referring provider offices to confirm and create appointments for services before hospital discharge.
- Respond compassionately and respectfully to patient and caregiver inquiries, including sensitive topics.
- Generate, review, and analyze patient data reports and follow up on issues and inconsistencies.
- Maintain current knowledge of registration requirements for areas including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
- Perform front office duties such as greeting and checking in patients, answering phones, collecting payments, and processing paperwork.
Benefits
- $2,000 sign-on bonus for eligible external applicants.
- Four weeks of paid training.
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
