Patient Services Representative

INTEGRIS Health•Oklahoma City, OK

About The Position

The Patient Services Representative works at INTEGRIS Health Medical Group Southwest General Surgery in Oklahoma City, Oklahoma. The role is responsible for answering telephones, taking concise messages, scanning and indexing information into medical records, handling medical-record requests, and performing basic scheduling. The position requires population-specific competencies and adherence to applicable National Patient Safety Goals based on the level of patient contact.

Requirements

At least 6 months of customer service experience.

Nice To Haves

At least 1 year of clerical experience.
Experience with cashier procedures and/or basic accounting.
Experience with clinic check-in/check-out procedures.
Basic knowledge of health insurance, HMO, and PPO plans.
Basic medical terminology.
General knowledge of CPT and ICD-9 coding.
At least 6 months of telephone customer service experience.

Responsibilities

Receive and/or dispatch incoming phone calls.
Collect copay and deductible payments.
Make financial arrangements for patients.
Perform check-in and check-out duties accurately and promptly.
Schedule appointments and inform a clinical employee or provider when an appointment involves an emergency.
Verify insurance eligibility and benefits, record the information in the medical record, and complete referrals to specialty providers, home health, and other services.
Enter patient demographics accurately into the practice management system.
Take telephone messages, correctly spell names, and identify patients using two identifiers in accordance with National Patient Safety Goals.
Take clear, concise messages from pharmacies, physicians, and hospital personnel, and direct messages to the appropriate clinical employee or provider.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.