Patient Services Representative - Twin Cities Orthopedics

Revo Health • Plymouth, MN

1d • Onsite

About The Position

The Patient Services Representative handles patient registration and check-in, along with clinical support duties, at Twin Cities Orthopedics’ Plymouth and Maple Grove clinics. This is a full-time role scheduled Monday through Friday, with varied hours between 7:00 AM and 5:00 PM. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience required.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

• Administrative or medical office experience preferred.

Responsibilities

• Greet and register patients; collect copayments, pre-payments, insurance information, and photo identification.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the practice management system.
• Communicate appointment details, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Rotate through switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.

Benefits

• A $1,500 sign-on bonus is offered for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage with a maternity bundle, dental and vision plans, and tuition reimbursement.
• All employees, regardless of hours, are eligible for a 401(k) with profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED