Patient Services Representative - Twin Cities Orthopedics

Revo Health • Eden Prairie, MN

4d • Onsite

About The Position

The Patient Services Representative handles patient registration and check-in and provides clinical support duties at Twin Cities Orthopedics, an operating division of Infinite Health Collaborative (i-Health). The position works Monday through Friday with rotating hours between 6:30 AM and 5:00 PM. Evening OUC hours until 8:00 PM and weekend OUC hours from 8:00 AM to 8:00 PM may also be required at the Eden Prairie location.

The role requires frequent lifting, continuous movement throughout the shift, and the ability to use standard office equipment. Candidates must demonstrate reliable attendance, comply with applicable policies and laws, manage workload and interruptions, meet deadlines, and communicate respectfully and professionally. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift; frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate clearly in phone or video calls.
• Manual dexterity to operate standard office equipment such as a computer, phone, and printer.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in practice management systems.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts, including preparation for outreach events.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Communicate in a timely manner with patients, families, employers, and clinic staff.
• Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
• Maintain prompt and reliable attendance, work efficiently, handle interruptions appropriately, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• A $1,500 sign-on bonus is offered for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Employees working 30 or more hours per week (60 hours per pay period) are eligible for Medical coverage with a Maternity Bundle, Dental and Vision plans, and Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) Profit Sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs.
• Additional benefits are available; the posting refers readers to the company's benefits information for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED