Patient Services Representative - Twin Cities Orthopedics

Revo Health•Maple Grove, MN

5d•Onsite

About The Position

The Patient Services Representative supports patient registration and check-in, along with clinical support duties, at Twin Cities Orthopedics’ Maple Grove location. This is a full-time position scheduled Monday through Thursday from 9:30 a.m. to 6:00 p.m. and Friday from 7:30 a.m. to 4:00 p.m. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians.

Requirements

High school diploma, GED, or equivalent.
Proficiency in Microsoft Word, Outlook, and Excel.
Customer service experience.
Ability to comply with company policies, procedures, practices, and business ethics guidelines.
Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
Prompt and reliable attendance.
Ability to work efficiently and productively, manage interruptions, meet deadlines, and prioritize workload effectively.
Professional and respectful communication in face-to-face, phone, and email interactions.
Ability to use logical thinking to define problems, establish facts, and draw valid conclusions.
Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; and manual dexterity to operate standard office equipment.

Nice To Haves

Administrative or medical office experience.

Responsibilities

Greet and register patients, collect copayments and prepayments, and obtain insurance information and photo identification.
Verify and document insurance information according to current business practices.
Schedule new and existing patients accurately and promptly in the current practice management system.
Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
Prepare and manage charts.
Maintain working knowledge of health care plan requirements and health plan networks.
Communicate in a timely manner with patients, families, and staff.
Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
Perform other duties as assigned.

Benefits

Medical plan, including a maternity bundle, for eligible employees working 30 or more hours per week.
Dental insurance for eligible employees working 30 or more hours per week.
Vision insurance for eligible employees working 30 or more hours per week.
Tuition reimbursement for eligible employees working 30 or more hours per week.
401(k) with profit sharing, available to all employees regardless of hours worked.
Employee Assistance Program, available to all employees regardless of hours worked.
Lifetime Fitness Subsidy.
Car rental discounts.
Home, auto, and pet insurance savings programs.
A $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.