Patient Services Representative - Twin Cities Orthopedics

Revo Health • Maple Grove, MN

6d • $39,049 - $57,858 • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties. This is a full-time position at the Maple Grove location, with a schedule of Monday through Thursday, 9:30 AM–6:00 PM, and Friday, 7:30 AM–4:00 PM.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare.

The role includes greeting and registering patients, collecting payments and required information, scheduling appointments, preparing and managing charts, communicating with patients and staff, and rotating through switchboard operator duties. The position also requires compliance with company policies and applicable laws, professional communication, reliable attendance, and effective prioritization of work.

The work involves frequent lifting, continuous movement throughout the shift, and use of standard office equipment. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift.
• Ability to frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate clearly in phone or video calls.
• Manual dexterity to operate standard office equipment such as a computer, phone, and printer.
• Ability to comply with company policies and applicable laws and regulations, maintain reliable attendance, prioritize work, meet deadlines, and communicate professionally.

Nice To Haves

• Administrative or medical office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo identification.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the current practice management system.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Maintain working knowledge of healthcare plan requirements and health plan networks.
• Communicate in a timely manner with patients, families, and staff.
• Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Maintain prompt and reliable attendance; work efficiently, handle interruptions, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions; apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• A $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Medical plan with maternity bundle for employees working 30 or more hours per week (60 hours per pay period).
• Dental and vision plans for employees working 30 or more hours per week (60 hours per pay period).
• Tuition reimbursement for employees working 30 or more hours per week (60 hours per pay period).
• 401(k) with profit sharing for all employees, regardless of hours worked.
• Employee Assistance Program for all employees, regardless of hours worked.
• Lifetime Fitness Subsidy for all employees, regardless of hours worked.
• Car rental discounts for all employees, regardless of hours worked.
• Home, auto, and pet insurance savings programs for all employees, regardless of hours worked.
• Additional benefits are described in the company's benefits overview.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED