Patient Services Representative - Twin Cities Orthopedics

Revo Health • Stillwater, MN

4d

About The Position

The Patient Services Representative at Twin Cities Orthopedics is responsible for patient registration and check-in, along with clinical support duties. The position works at the Urgent Care locations in Stillwater, Woodbury, and Hudson. The schedule is Monday through Thursday, 6:30 AM to 3:00 PM; Friday, 6:30 AM to 1:00 PM; and a weekend rotation once per quarter. This is a 0.95 FTE part-time role.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians. i-Health’s mission is to give patients more control over their healthcare.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
• Demonstrate prompt and reliable attendance.
• Work efficiently and productively, handle interruptions appropriately, and meet deadlines.
• Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Stand, walk, bend, and move continuously throughout the shift; frequently push, pull, and reach.
• Have visual acuity to read electronic and paper documents, auditory ability to participate clearly in phone or video calls, and manual dexterity to operate standard office equipment.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect copayments, pre-payments, insurance information, and photo identification.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the current practice management system.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Communicate promptly with patients, families, and staff.
• Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.

Benefits

• A $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Medical coverage, including a maternity bundle, for employees working 30 or more hours per week (60 hours per pay period).
• Dental and vision plans for employees working 30 or more hours per week (60 hours per pay period).
• Tuition reimbursement for employees working 30 or more hours per week (60 hours per pay period).
• 401(k) with profit sharing for all employees, regardless of hours.
• Employee Assistance Program for all employees, regardless of hours.
• Lifetime Fitness Subsidy for all employees, regardless of hours.
• Car rental discounts for all employees, regardless of hours.
• Home, auto, and pet insurance savings programs for all employees, regardless of hours.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED