Patient Services Representative - Twin Cities Orthopedics

Revo Health • Eagan, MN

4d • Onsite

About The Position

The Patient Services Representative at Twin Cities Orthopedics is responsible for patient registration and check-in, along with administrative support, while providing excellent customer service. This casual position helps fill front-desk shifts at the Eagan Orthopedic Surgery Center. Shifts may be scheduled between 4:30 AM and 5:00 PM; the opening shift is 4:30 AM–1:00 PM and the closing shift is 8:30 AM–5:00 PM.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local, physician-owned and physician-led medical practices focused on giving patients more control over their healthcare.

Requirements

• High school diploma, GED, or equivalent.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions appropriately, and meet deadlines.
• Ability to prioritize workload effectively.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; and manual dexterity to use standard office equipment.

Nice To Haves

• Knowledge of medical terminology.
• Administrative or medical office experience.

Responsibilities

• Greet and register surgery patients.
• Collect appropriate insurance information and patient signatures at registration.
• Verify and update patient insurance information.
• Enter new or changed patient information received during pre-operative phone calls into the system before surgery.
• Communicate courteously and respectfully with patients’ families and guests.
• Prepare patient charts.
• Maintain patient waiting areas.
• Monitor the fax machine.
• Manage and retrieve history and physical (H&P) documentation for upcoming surgery patients as needed.
• Assist with pre-operative patient phone calls as needed.
• Report employee and/or patient or visitor events through the center’s established reporting process.
• Support the development and education of self, colleagues, orientees, and students, including serving as a preceptor when needed.
• Participate in continuing education and meet departmental continuing education requirements.
• Help manage controllable costs through proper, non-wasteful use of surgery center resources.
• Perform other duties as assigned.

Benefits

• Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage with a maternity bundle, dental and vision plans, and tuition reimbursement.
• All employees, regardless of hours worked, are eligible for 401(k) profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED