Patient Services Representative - Twin Cities Orthopedics

Revo Health • Plymouth, MN

2d • $39,830 - $59,015 • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties. This is a full-time role based at the Plymouth and Maple Grove clinics, with hours scheduled Monday through Friday at various times between 7:00 AM and 5:00 PM. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local, physician-owned and physician-led medical practices focused on giving patients more control over their healthcare.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
• Demonstrate prompt and reliable attendance.
• Work efficiently and productively, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo identification.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the current practice management system.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Communicate in a timely manner with patients, families, and staff.
• Rotate through switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.

Benefits

• $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Medical plan with maternity bundle for employees working at least 30 hours per week (60 hours per pay period).
• Dental and vision plans for employees working at least 30 hours per week (60 hours per pay period).
• Tuition reimbursement for employees working at least 30 hours per week (60 hours per pay period).
• 401(k) with profit sharing for all employees.
• Employee Assistance Program for all employees.
• Lifetime Fitness Subsidy for all employees.
• Car rental discounts for all employees.
• Home, auto, and pet insurance savings programs for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED