Patient Services Representative - Twin Cities Orthopedics

Revo Health•Edina, MN

5d•$39,830 - $59,015•Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties. This full-time position is based at the Eden Prairie location and works Monday through Friday with rotating hours between 6:30 AM and 5:00 PM. Evening hours for OUC may extend until 8:00 PM, and weekend OUC hours may run from 8:00 AM to 8:00 PM. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare. The role includes greeting and registering patients, collecting payments and required information, scheduling appointments, communicating with patients and staff, preparing and managing charts, and rotating through switchboard duties. The position also requires compliance with company policies and applicable laws, reliable attendance, effective workload management, and professional communication. Starting pay varies based on education, skills, and experience. A $1,500 sign-on bonus is available for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible. Employees working 30 or more hours per week are eligible for medical, dental, and vision plans, as well as tuition reimbursement. All employees are eligible for 401(k) profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car-rental discounts, and home, auto, and pet insurance savings programs, among other benefits.

Requirements

High school diploma, GED, or equivalent.
Proficiency in Microsoft Word, Outlook, and Excel.
Customer service experience required.
Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
Prompt and reliable attendance.
Ability to work efficiently, handle interruptions, meet deadlines, and prioritize workload.
Professional and respectful communication skills in face-to-face, phone, and email interactions.
Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; manual dexterity to operate standard office equipment.

Nice To Haves

Administrative or medical office experience preferred.

Responsibilities

Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
Verify and document insurance information according to current business practices.
Schedule new and existing patients accurately and promptly in practice management systems.
Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
Prepare and manage charts, including preparation for outreach events.
Maintain working knowledge of health care plan requirements and health plan networks.
Communicate in a timely manner with patients, families, employers, and clinic staff.
Rotate through switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
Perform other duties as assigned.
Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
Maintain prompt and reliable attendance; work efficiently, handle interruptions appropriately, meet deadlines, and prioritize workload.
Communicate respectfully and professionally in face-to-face, phone, and email interactions; use logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

A $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
Medical plan with maternity bundle for employees working 30 or more hours per week (60 hours per pay period).
Dental insurance for employees working 30 or more hours per week (60 hours per pay period).
Vision insurance for employees working 30 or more hours per week (60 hours per pay period).
Tuition reimbursement for employees working 30 or more hours per week (60 hours per pay period).
401(k) profit sharing for all employees.
Employee Assistance Program for all employees.
Lifetime Fitness Subsidy for all employees.
Car-rental discounts for all employees.
Home, auto, and pet insurance savings programs for all employees.