Patient Access Representative

R1 • Baltimore, MD

1d

About The Position

The Patient Access Representative is a frontline healthcare customer service role and the first point of contact for patients. The representative supports timely access to care by registering patients accurately and efficiently, helping patients and families through check-in, and providing clear, compassionate assistance. The role involves working across computer systems, answering phones, collecting patient and insurance information, and supporting smooth patient flow in coordination with clinical teams. R1 provides training for candidates without a healthcare background. The position offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for career growth.

Requirements

• Exceptional customer service experience and strong communication and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with the check-in process using multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Minimize registration delays to support timely access to care and answer questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED