Patient Services Representative

US Fertility•Towson, MD

1d•Onsite

About The Position

US Fertility, a partnership of physician-led fertility practices, is hiring a Patient Services Representative for Shady Grove Fertility in Towson, Maryland. The role supports patients and practice teams by maintaining patient account information, scheduling appointments, addressing patient concerns, discussing benefits and financial options, and providing high-quality customer service. The position is scheduled Monday through Friday, 7:00 AM to 3:30 PM, with occasional weekends and one to two holidays per year. The employee may occasionally float to the Baltimore Harbor office. Compensation is $20 to $23 per hour, commensurate with experience.

Requirements

At least 2 years of applicable work experience.
High school diploma.
Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
Strong communication skills.
Ability to work independently.
Attention to detail.
Computer skills.
High level of customer service.

Nice To Haves

Experience working in an OB/GYN office.

Responsibilities

Obtain, record, and update patients’ personal, financial, and insurance information.
Assess patients’ minimum needs and schedule appointments to support patient satisfaction, provider time, and treatment room utilization.
Address patient and customer issues and ensure effective short- and long-term resolution.
Provide timely feedback to the practice about service failures or patient concerns.
Consult with patients regarding their benefits, coverage, and financial options.
Greet patients and visitors and provide a high level of customer service.