Patient Services Representative - Gastroenterology

MaineGeneral Health•Waterville, ME

About The Position

The Patient Services Representative is a front-desk medical office professional and the first point of contact for patients. The role provides patient service and administrative support to help ensure smooth, coordinated care. Responsibilities include welcoming patients, managing check-in and check-out, scheduling appointments, registering patients in EMR and scheduling systems, verifying insurance, obtaining prior authorizations when needed, processing patient payments, maintaining accurate patient and billing information, and responding to calls and inquiries. The position has a rotating weekend schedule and is scheduled for 40 hours per week.

Requirements

Medical office or healthcare registration experience is strongly preferred, or other transferable experience.
Familiarity with EMR systems and insurance verification processes.
Comfort working in a busy, patient-facing environment.
Excellent communication, customer service, and organizational skills.
Detail-oriented, adaptable, and a team player.
Willingness to participate in a rotating weekend schedule.

Nice To Haves

Medical office or healthcare registration experience.

Responsibilities

Greet patients professionally and warmly.
Manage front-desk operations, including patient check-in, check-out, and scheduling.
Use EMR and scheduling software to register patients and book appointments.
Verify insurance coverage and obtain prior authorizations when needed.
Process co-pays and deductibles, and direct patients to financial counseling when appropriate.
Enter patient and billing information accurately and promptly.
Answer incoming calls and respond to patient inquiries clearly and courteously.
Participate in a rotating weekend schedule.