Patient Svc Representative - Gastroenterology

Mercy•Springfield, MO

5d•Onsite

About The Position

The Patient Service Representative at Mercy Clinic Springfield - Gastroenterology Clinic greets, instructs, directs, and schedules patients and visitors, and performs clerical duties for physicians and clinic staff. The role retrieves insurance and patient information, provides forms for tests or interoffice communications, secures signatures, and enters new and established patient information into the computer. The representative answers incoming calls, schedules appointments, dispatches messages or calls for employees, and monitors and revises physician schedules as appropriate. The role also performs patient care activities within the scope of data entry, processing, and patient account functions; establishes payment plans; collects payments; and answers questions about insurance claims, disability insurance benefits, home health care, medical equipment, surgical care, medical records, and patient referrals.

Requirements

High school diploma or equivalent.
New hires must attend Clinic Core Front Desk Training through Clinical Education.

Nice To Haves

One year of applicable medical office experience is preferred.

Responsibilities

Greet, instruct, direct, and schedule patients and visitors.
Perform clerical duties for physicians and clinic staff.
Retrieve insurance and patient information, provide forms for tests or interoffice communications, and secure signatures as needed.
Enter new and established patient information into the computer.
Answer incoming calls, schedule patient appointments, and dispatch messages or calls for employees.
Monitor and revise physician schedules as appropriate.
Perform patient care activities within the scope of data entry, processing, and patient account functions.
Establish payment plans and collect payments.
Answer questions about insurance claims, disability insurance benefits, home health care, medical equipment, surgical care, medical records, and patient referrals.