Patient Access Representative | Gastroenterology | Full Time

Sanford Health•Weston, WI

3d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration, scheduling, or both, depending on the location and setting, as well as other assigned duties. In registration, the PAR greets patients, verifies demographic information, completes registrations and related paperwork, creates electronic files, and provides, scans, and routes documents. The PAR explains paperwork and obtains signatures, establishes or helps arrange financial responsibility, collects applicable payments, and may resolve registration work-queue issues, denied insurance claims, and database maintenance needs. In scheduling, the PAR arranges appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and connects them with additional resources. The PAR collaborates with nursing teams and providers to coordinate appointments and may manage provider schedules, work queues, recall lists, and waitlists. Depending on the setting, additional duties may include coordinating charts and supporting documents, financial assistance, prior authorizations, visit tracking, account information management, reports, assessments, telemedicine appointments, billing and charge verification, reminder calls, hospital admissions, faxing, copying, and ordering supplies. The role may involve operating a multi-line telephone or serving as a switchboard operator. The PAR mentors new Patient Access Representatives and other staff, maintains confidentiality, and promotes professionalism, mutual respect, and cooperation. The role requires customer service, empathy, teamwork, independent work, and professional written communication.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Ability to work as part of a team and independently.
Excellent customer service and ability to empathize with patients and their situations.
Ability to maintain confidentiality of sensitive information.
Professional written communication skills for making notes.
High school diploma or equivalent preferred.
BLS may be required for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information for accurate registration and/or scheduling.
Complete registration paperwork, create electronic files, and provide, scan, and route necessary forms and documents.
Educate patients about paperwork and obtain required signatures.
Establish financial responsibility or assist with arrangements, and collect applicable payments.
Address registration work-queue issues, denied insurance claims, and registration database maintenance when applicable.
Schedule appointments and procedures; obtain and coordinate referrals; conduct pre-authorization; and arrange interpreter services.
Check patients in and out and offer enrollment in additional resources.
Coordinate appointments with nursing teams and providers; manage provider schedules, work queues, recalls, and waitlists as applicable.
Perform other setting-dependent duties, which may include chart coordination, financial assistance, prior authorizations, visit tracking, account management, reporting, assessments, telemedicine coordination, provider and schedule maintenance, billing, charge verification, appointment reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Operate multi-line telephones and, depending on location, serve as a switchboard operator by calling codes and paging providers.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and contribute to a professional, respectful, cooperative team environment.