Patient Access Representative - Full Time

Sanford Health•Marshfield, WI

1d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration, scheduling, or both, depending on the location and setting. The role also includes additional duties as assigned. In registration, the PAR greets patients, verifies demographic information, creates electronic files, handles forms and documents, explains paperwork and obtains signatures, establishes financial responsibility or helps arrange payment, and collects applicable payments. The PAR may also resolve registration work queue issues, denied insurance claims, and registration database issues. In scheduling, the PAR schedules appointments and procedures, coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and connects patients with additional resources. The PAR collaborates with nursing staff and providers to coordinate appointments and may maintain provider schedules, work queues, recall lists, and waitlists. Depending on the setting, additional work may include chart preparation, financial assistance coordination, prior authorization, visit tracking, account information management, reports, assessments, telemedicine coordination, charge entry and verification, reminder calls, hospital admissions, and general office tasks. The PAR may operate multi-line telephones and, depending on location, serve as a switchboard operator. In all settings, the role mentors new Patient Access Representatives and other staff, maintains confidentiality, and supports a professional, respectful, cooperative environment. The PAR works both independently and as part of a team, frequently taking direction from the nursing team, and provides empathetic customer service. Working knowledge of medical terminology and professional written communication are needed.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service and ability to empathize with patients and their situations.
Working knowledge of medical terminology and professional written communication.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Six months of customer service experience desired.
BLS may be required for certain locations or settings.

Responsibilities

Greet patients and verify demographic information for accurate registration and scheduling.
Create electronic files and provide, scan, route, and manage necessary forms and documents.
Educate patients about paperwork and obtain required signatures.
Establish financial responsibility, assist with payment arrangements, and collect applicable payments.
Resolve registration work queue issues, denied insurance claims, and registration database issues as applicable.
Schedule patient appointments and procedures, coordinate referrals, conduct pre-authorization, and arrange interpreter services.
Check patients in and out and offer enrollment in additional resources.
Collaborate with nursing staff and providers to coordinate appointments according to patient needs.
Maintain provider schedules, work queues, recall lists, and waitlists as applicable.
Perform setting-specific duties such as chart preparation, financial assistance coordination, visit tracking, reports, assessments, telemedicine coordination, charge entry and verification, reminder calls, hospital admissions, and office tasks.
Operate multi-line telephones and, depending on location, serve as a switchboard operator by calling codes and paging providers.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professionalism, mutual respect, and cooperation.