Front Desk Patient Financial Services Gastroenterology

Banner Health•Phoenix, AZ

13d•Onsite

About The Position

This position coordinates patient flow by answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, and following established processes and standards. The representative verifies insurance coverage, validates referrals and authorizations, collects patient liability, and provides financial guidance to support reimbursement. The role also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies. The position works independently under regular supervision in a fast-paced, high-volume, multitask environment. It requires sound judgment to prioritize work and ensure patient care processes are appropriate and timely, as well as the ability to retain changing payer information. Primary external customers include patients and families, physician office staff, and third-party payors. This is a Banner Staffing Services Registry/Per Diem assignment at Banner Health Center Plus, 4375 E Irma Ln, Phoenix, Arizona. The stated schedule is Monday through Friday between 7:00 a.m. and 5:00 p.m. Registry/Per Diem positions have no guaranteed hours and do not include a medical benefits package. Post-offer occupational health physical assessment, drug screen, and background check are required.

Requirements

High school diploma, GED, or equivalent working knowledge.
One or more years of work experience involving patient financial services, financial or collection services, or insurance industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.
For employees working at the specified Banner behavioral health facilities or in a behavioral health clinical setting serving children: an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.
Completion of a post-offer occupational health physical assessment, drug screen, and background check is required.

Nice To Haves

Work experience with the company’s systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating a population health summary.
Verify insurance eligibility and benefits with payors and document the results; assist with obtaining or validating pre-certifications, referrals, and authorizations.
Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and available alternative payment arrangements to patients and families.
Enter payments and charges for services and complete timely, accurate daily payment and charge reconciliation; balance the cash drawer and prepare the daily bank deposit and supporting paperwork for centralized billing.
Schedule office visits and procedures within the medical practice and external practices as needed, taking payor plan provisions into account; confirm appointments and ensure patients are prepared for visits.
Communicate proactively with patients and other customers by phone, email, and in person; support patient flow through effective communication with care teams, management, centralized services, and HIMS.
Assist with requests for patient medical records in accordance with company policies and procedures and applicable state and federal laws.
Provide other patient-flow services as needed, including escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
Prioritize work independently and use sound judgment to ensure patient processes are appropriate and timely.