Patient Services Specialist/Front Desk

Magruder Eye Institute•Winter Park, FL

11h

About The Position

Winter Park Ophthalmology/Ascend Vision Partners is hiring a full-time Patient Services Specialist/Front Desk to support its mission of providing quality, accessible, patient-centered eye care. The role contributes to an integrated eye care platform focused on superior patient care through a network of optometrists and ophthalmologists. Team members are expected to act with professionalism, integrity, and accountability; support clinicians in patient care delivery; foster respect, diversity, and inclusion; and enhance access to primary and specialty eye care. The Patient Services Specialist creates a positive patient experience by coordinating patient registration and related front-desk activities. Duties include greeting and checking in patients, verifying demographic and insurance information and authorizations, obtaining consent signatures, collecting copayments and past-due balances, working reschedule and recall lists, and balancing end-of-day deposits. The role also provides customer service to patients and other stakeholders, handles scheduling and appointment reminders, maintains confidentiality, and processes medical record requests. The position is primarily sedentary in a typical office environment. It requires frequent spoken communication and hearing, repetitive wrist, hand, and finger movements, and close visual acuity. Occasional lifting, carrying, pushing, or pulling of objects weighing up to 10 pounds may be needed; walking and standing are required occasionally.

Requirements

High school diploma or equivalent.
Ability to work effectively with internal and external customers.
Excellent verbal and written communication skills, including listening.
Proficiency in Microsoft Office products.
Ability to maintain confidentiality when handling sensitive information.

Nice To Haves

Certified Patient Services Specialist.

Responsibilities

Provide high-level customer service in interactions with internal and external customers.
Interact professionally and knowledgeably with patients, providers, referral sources, and the clinical team.
Answer telephone calls accurately, provide exceptional customer service, and obtain accurate information to meet callers’ needs.
Maintain patient confidentiality when accessing clinical information through email, computer, fax, and mail.
Address patient concerns, provide service recovery, and escalate issues as needed.
Use operational guidelines to schedule patient appointments.
Complete reminder calls for scheduled appointments as needed.
Collect patient payments, including copayments and balances due, and appropriately receipt all money collected.
Verify eligibility and register patients by obtaining demographic and third-party coverage information at every encounter.
Advise patients regarding physician referrals and provide appropriate notes or updates to referring physicians as needed.
Prioritize and complete work accurately, effectively, and efficiently.
Maintain public areas, including waiting rooms, restrooms, and kitchen, as needed.
Attend department meetings and complete trainings as needed.
Process incoming and outgoing medical records requests.