Patient Services Rep. (Front Desk)

Proliance Surgeons•Issaquah, WA

3d•$20 - $32

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and their loved ones and serves as a liaison for patient appointments, accommodation, and access to physicians. The role supports scheduling and follow-up appointments, greeting patients, verifying eligibility, processing patient information, and coordinating with physicians and medical assistants regarding acute scheduling problems. The schedule is Monday through Friday, within business hours of 7:00 a.m. to 7:00 p.m. The anticipated hiring pay range is $21–$24 per hour. Final compensation is based on experience, skills, qualifications, internal equity, and business needs. The position requires a high school diploma or equivalent, 1–2 years of relevant public-contact experience (preferably in a medical office), and at least one year of front-office or reception experience, with medical experience preferred. Practice management experience is desired. The role requires strong customer service, communication, accuracy, confidentiality, adaptability, dependability, and the ability to work independently.

Requirements

High school diploma or equivalent.
1–2 years of relevant public-contact experience; medical office experience preferred.
At least one year of front-office or reception experience; medical experience preferred.
Superior customer service and strong interpersonal skills, including patience, composure, and cooperation.
Follow safety, risk-management, and precautionary procedures, including OSHA/WISHA requirements and HIPAA confidentiality.
Use time efficiently and maintain quality, detail, accuracy, and task completion.
Flexibility to work varied hours and dependable attendance.
Ability to remain objective and adapt to changes, delays, and unexpected events while maintaining a positive mindset.
Clear oral and written communication.
Ability to provide feedback to improve performance.
Self-motivation and ability to work independently, meet standards, and overcome challenges with little supervision.
Ability to prepare records according to detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Medical office experience.
Medical front-office or reception experience.
Practice management experience.

Responsibilities

Provide exemplary customer service in person and by phone.
Greet and direct patients, vendors, and visitors.
Schedule appointments according to established protocols, including follow-ups; check in new and established patients; verify information, insurance, and referrals; and ensure consent forms and patient information are current in practice management and electronic medical record systems.
Answer and screen calls on a multiline phone system, take messages, schedule appointments according to office policies, and direct calls and messages to appropriate staff or physicians.
Identify payor sources and verify insurance eligibility and financial status.
Accurately enter personal health and financial information into the practice management system while complying with privacy laws.
Assist patients with check-in and completion of paperwork or forms as needed.
Proactively communicate appointment status, wait times, and cancelled or rescheduled appointments.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurance, prepayments, and account balances due.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Arrange interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.