Member Services Rep Front Desk

Excel Fitness•Denton, TX

2d•Onsite

About The Position

The Member Services Rep Front Desk supports daily fitness club operations and provides a safe, clean, welcoming environment for members and prospects. The role maintains club cleanliness and presentation, assists with membership inquiries and tours, supports promotions and operational strategies, and helps members use club equipment and amenities in accordance with applicable procedures. The position also handles member information, cash drawer audits, inventory, required training, and day-to-day member issues. This position has no supervisory responsibilities. The role operates in a fitness club environment and uses standard office and custodial equipment. Club noise may be loud regularly. The position may be full-time or part-time depending on business needs; full-time employees regularly work at least 30 hours per week and part-time employees regularly work 29 hours or fewer. Work hours are scheduled during normal club operating hours and may include mornings, evenings, weekends, and overnight work as required. Hours may change based on business needs. The posting also lists Monday–Friday as the full-time schedule. No travel is expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified team members may complete the training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient ability in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must regularly talk or hear; frequently stand, walk, use hands to handle or feel objects, and reach with hands and arms; and occasionally sit, climb, balance, stoop, kneel, crouch, or crawl.
Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
May be required to work outside regularly scheduled shift hours, including mornings, evenings, weekends, and overnight.

Responsibilities

Perform to the best of their abilities during assigned work shifts.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds, complete assigned cleaning tasks, and re-inspect those tasks.
Stay proficient in using the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently, and stay current on certifications and training courses.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and a high level of service for members.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate inventory-order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Ensure club compliance with applicable state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable processes and procedures.
Assist the GM and represent the company at community events and other outreach activities.