Member Services Rep Front Desk - Opener

Excel Fitness•Warrenton, VA

8d•Onsite

About The Position

The Member Services Rep Front Desk supports daily club operations and provides service to members and prospective members. The role maintains the club’s cleanliness, atmosphere, safety, and presentation; helps members use club equipment and amenities; upholds company policies and brand standards; and assists with membership promotions, training, and operational strategies. The position works in a fitness club environment and uses standard office and custodial equipment. The club may be loud on a regular basis. The position has no supervisory responsibilities. Travel is not expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified team members will have the opportunity to complete training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient ability in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must regularly talk or hear; frequently stand, walk, use hands to handle or feel objects, and reach with hands and arms; and occasionally sit, climb, balance, stoop, kneel, crouch, or crawl.
Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
Must have close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
May be required to work outside regularly scheduled shift hours, including mornings, evenings, weekends, and overnight, as business needs require.

Responsibilities

Perform assigned duties to the best of their abilities during the assigned shift.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds, complete cleaning tasks, and reinspect completed work.
Stay proficient in the Planet Fitness mobile app and its content and updates.
Complete required training to operate safely and efficiently, and stay current on certifications and training courses.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Input and update prospective and current member information in tablets and point-of-sale systems.
Ensure members adhere to company policies and guidelines and address infractions.
Help provide a safe and secure environment for members.
Communicate with members and provide a high level of member service; understand company standards and help resolve day-to-day member issues.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable processes and procedures.
Assist the GM and represent the company at community events and other outreach activities.