Patient Services Rep. (Front Desk)

Proliance Surgeons•Issaquah, WA

About The Position

The Patient Services Representative (PSR) represents Proliance Surgeons and provides patients and their loved ones with a first point of contact. The role serves as a liaison for patient appointments, accommodations, and access to physicians. Duties include scheduling appointments and follow-ups, greeting patients, verifying eligibility, processing related information, and coordinating with physicians and medical assistants on acute scheduling issues. The schedule is Monday through Friday, with hours falling between 7:00 a.m. and 7:00 p.m. The anticipated hiring pay range is $21–$24 per hour. Final individual compensation will be determined based on experience, skills, qualifications, internal equity, and business needs.

Requirements

High school diploma or equivalent.
One to two years of relevant public-contact experience; medical-office experience is preferred.
At least one year of front-office or reception experience; medical experience is preferred.
Superior customer service skills.
Strong interpersonal skills, including patience, composure, cooperation, and the ability to work well with patients, physicians, and staff.
Adherence to safety, risk-management, and precautionary procedures (OSHA/WISHA), including consistent respect for confidentiality (HIPAA).
Ability to use time efficiently while maintaining quality, detail, accuracy, and completion.
Willingness and ability to work varied hours and dependable attendance.
Ability to remain objective and personally detached from situations.
Ability to adapt to change, delays, or unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance.
Self-motivation and ability to work independently, measure performance against standards, and overcome obstacles with little supervision.
Ability to prepare records according to detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Practice management experience.

Responsibilities

Provide exemplary customer service in person and over the phone.
Greet and direct patients, vendors, and visitors.
Schedule patient appointments according to established protocols; check in established and new patients and verify their information, insurance, and referrals; and ensure consent forms and patient information are current in practice management software and electronic medical record systems.
Answer and screen calls on a multiline phone system, take messages, schedule appointments according to office policies, and direct calls and messages to appropriate staff or physicians.
Identify payor sources and verify insurance eligibility and financial status.
Enter personal health and financial information accurately into the practice management system while complying with federal and local patient-privacy laws.
Assist patients with check-in and completion of paperwork or forms when necessary.
Communicate appointment status, wait times, and cancelled or rescheduled appointments proactively.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurances, pre-payments, and balances due on patient accounts.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Schedule interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow policies introduced during new-associate onboarding, updated in real time, and outlined in the Associate Handbook.