Patient Services Representative - Front Desk

Northeast Orthopaedic Alliance PLLC•Boston, MA

4d•$21 - $23•Onsite

About The Position

The Patient Services Representative - Front Desk greets patients, manages paperwork, verifies information, collects payments, and handles administrative tasks. This role is crucial for ensuring a smooth patient experience from arrival to departure. The representative will interact with patients, clinical staff, and physicians, requiring excellent communication and organizational skills. The position also involves managing self-pay accounts, explaining financial policies, and informing patients about any delays in physician schedules.

Requirements

Associate's Degree (or other 2-year degree) and 1 year of relevant work experience.
Active Learning
Active Listening
Critical Thinking
Learning Strategies
Mathematics
Monitoring
Multitasking
Reading Comprehension
Science
Speaking
Writing
Bilingual (English/Spanish)

Nice To Haves

Social Perceptiveness
Service Orientation
Coordination

Responsibilities

Greet patients as they arrive for scheduled appointments.
Provide new patients with appropriate paperwork for required signatures.
Verify demographic and insurance information for new and established patients.
Collect patients’ co-payment and any previous balances due.
Manage Self-pay client accounts.
Check for insurance referrals and have patients sign waivers if referrals have not been obtained.
Explain financial and collection policies to new patients.
Ensure all patient paperwork is complete before the patient is seen.
Inform patients in the reception area about physician delays and offer rescheduling options.
Print documents, clean the reception area, answer phones, monitor voicemails, and collect/relay information.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Receive payment and record receipts for services.
Perform administrative support tasks such as proofreading, transcribing, or operating computers for financial documents.
Greet persons entering the establishment, determine the nature and purpose of their visit, and direct them accordingly.
Hear and resolve complaints from customers or the public.
File and maintain records.
Transmit information or documents to customers using email, mail, or fax.
Schedule appointments and maintain and update appointment calendars.
Analyze data to answer questions from customers or the public.
Provide information about the establishment, such as department locations, employees, or services.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.