Front Desk- Patient Services Representative

First Choice Urgent Care • Dearborn, MI

3d • Onsite

About The Position

First Choice Urgent Care is hiring a dependable, experienced, and customer-focused full-time Front Desk / Patient Services Representative for its busy Occupational Medicine/Urgent Care clinic in Dearborn, Michigan. This fast-paced role requires strong organizational skills, attention to detail, and the ability to provide excellent service while managing multiple responsibilities. The schedule is Monday through Friday, 9:00 AM–5:00 PM, with no weekends.

The representative greets and registers patients, answers phones and inquiries, verifies insurance eligibility and benefits, collects patient payments, and accurately enters patient and insurance information. The role also supports urgent care and occupational medicine registrations and manages multiple patients, calls, and administrative tasks simultaneously. The goal is to provide every patient with a positive and professional experience.

Requirements

• Previous medical front desk and/or health insurance experience is required.
• Strong knowledge of insurance verification and eligibility.
• Excellent customer service skills.
• Professional and courteous phone etiquette.
• Ability to multitask and prioritize in a busy, fast-paced environment.
• Strong computer skills and ability to learn multiple healthcare systems.
• Excellent communication and organizational skills.
• Dependable, punctual, and team-oriented.
• Comfort working with insurance and in a high-volume environment.

Nice To Haves

• Experience in urgent care, occupational medicine, or a high-volume medical office.

Responsibilities

• Greet and register patients.
• Answer phones and assist with patient inquiries.
• Verify insurance eligibility and benefits.
• Collect copays, deductibles, and other patient payments.
• Accurately enter patient and insurance information.
• Assist with urgent care and occupational medicine registrations.
• Manage multiple patients, phone calls, and administrative responsibilities simultaneously.
• Provide a positive and professional experience for every patient.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed