Front Desk Patient Representative

The Steadman Clinic•Vail, CO

1d•Onsite

About The Position

The Front Desk Patient Representative provides front desk and administrative support for The Steadman Clinic. The role greets patients, processes patient check-ins and check-outs, manages payments and correspondence, answers and directs phone calls, and maintains a clean, organized, welcoming waiting room. The position requires effective communication with patients and clinic personnel, discretion with confidential information, and the ability to manage multiple tasks in a fast-paced setting. It is an entry- to lower/mid-range position performed with oversight, with advancement and growth opportunities. This is a full-time, year-round, benefits-eligible, non-exempt hourly position based primarily at the Vail, Colorado clinic. It is an on-site role that may require travel to other clinic locations, with occasional coverage of other team members’ shifts. The Monday–Friday schedule and weekly hours depend on business needs. Overtime may be available as needed, and schedules may be adjusted based on patient volume. Entry pay starts at $22.00 per hour and may increase based on healthcare or applicable customer-service experience.

Requirements

High school diploma or GED.
At least one year of patient representative experience.
Ability to fluently speak and understand English.
Pleasant, courteous telephone manner and ability to handle irritated patients in person or by phone.
Ability to work in a fast-paced environment, manage multiple tasks, and work through frequent interruptions.
Excellent organizational, written and verbal communication, and interpersonal skills.
Ability to appropriately handle sensitive and confidential information and represent the clinic in a mature, professional manner.
Energetic, quality-driven approach and ability to contribute productively to a cohesive team dedicated to optimum patient care.
Professional attitude toward patients and collegial working relationships with clinic, research institute, and hospital personnel.

Nice To Haves

Knowledge of medical insurance billing.

Responsibilities

Perform front desk duties, including answering phones, directing calls, greeting patients, responding to questions or concerns, and determining whether unscheduled visitors should have access to specific individuals.
Check patients in and out, ensuring registrations and required forms are complete and current, scanning current insurance cards and driver’s licenses, and scheduling follow-up appointments when required.
Process patient charges and payments, record payment information, balance the cash drawer, prepare and reconcile daily deposits, document discrepancies, settle daily balances, and save batches in the company drive.
Collect past-due balances, copayments, and private-pay amounts, and initiate payment plans when necessary.
Maintain sufficient change funds and safeguard change funds and revenue collected during the day; deposit money at the bank at least weekly when required by location needs.
Review clinic schedules the day before appointments and note patients requiring paperwork, updates, or collection of balances or copayments.
Manage clinic correspondence, including incoming mail, facsimiles, interoffice mail, special deliveries, messages, and email replies.
Maintain the organization and appearance of the waiting room, keep patient refreshments stocked, and ensure business cards are stocked in patient rooms and at the front desk.
Assist with training new department employees, including shadowing, answering questions, supporting patient conversations, and checking for understanding and errors.
Travel to other clinic locations to cover shifts as occasionally required; mileage reimbursement may apply under company policy.
Protect patient privacy and confidentiality, using the minimum necessary identifiable patient information only for authorized work purposes.
Follow clinic policies and the Employee Handbook, attend required meetings, maintain commitment to the clinic’s mission and values, and perform other duties assigned by a supervisor, including covering other front desks.

Benefits

Health, dental, and vision insurance with generous premium subsidies for employees and their families.
401(k) retirement plan with a Safe Harbor contribution equal to 4% of eligible compensation and a discretionary profit-sharing contribution.
Nine paid holidays annually.
Up to 155 hours of PTO within the first year.
Sick time accruing at one hour per 30 hours worked, up to 48 hours per year.
Paid family medical leave in Colorado.
Basic life and AD&D coverage.
Short- and long-term disability coverage.
Discretionary bonus program.
Wellness benefit.
Employee Assistance Program with confidential support from licensed professionals.
Referral program incentive.