Patient Services Specialist/Front Desk

Magruder Eye Institute•Clearwater, FL

18h

About The Position

The Patient Services Specialist creates a positive patient experience by exceeding expectations in customer service and patient care and coordinating patient registration activities. These activities include greeting and checking in patients, verifying demographic information and insurance eligibility, obtaining patient consent signatures, capturing insurance cards, verifying authorization accuracy, collecting copayments and past-due balances, working reschedule and recall lists, and balancing end-of-day deposits. The role provides professional and knowledgeable service to patients, providers, referral sources, and the clinical team; supports appointment scheduling and reminder calls; maintains patient confidentiality; responds to concerns and escalates issues when needed; and provides appropriate referral notes or updates to referring physicians. Other duties include maintaining public areas, attending meetings and trainings, and processing incoming and outgoing medical-record requests.

Requirements

High school diploma or equivalent.
Ability to work effectively with internal and external customers.
Excellent verbal and written communication skills, including listening.
Proficiency in Microsoft Office products.
Ability to maintain confidentiality when handling sensitive information.

Nice To Haves

Certified Patient Services Specialist.

Responsibilities

Provide high-level customer service in interactions with internal and external customers.
Interact professionally and knowledgeably with patients, providers, referral sources, and the clinical team.
Answer telephone calls accurately, provide exceptional customer service, and obtain accurate information.
Maintain patient confidentiality when accessing clinical information via email, computer, fax, and mail.
Address patient concerns, provide service recovery, and escalate issues as needed.
Use operational guidelines to schedule patient appointments.
Complete appointment reminder calls as needed.
Collect and receipt copayments, balances due, and other patient payments.
Verify eligibility and register patients by obtaining demographic and third-party coverage information at every encounter.
Advise patients regarding physician referrals and provide appropriate notes or updates to referring physicians as needed.
Prioritize and complete work accurately, effectively, and efficiently.
Maintain public areas, including waiting rooms, restrooms, and the kitchen, as needed.
Attend department meetings and complete trainings as needed.
Process incoming and outgoing medical-record requests.