Front Desk Patient Financial Services Representative Banner Staffing Services

Banner Health•Phoenix, AZ

8d•Onsite

About The Position

This position coordinates patient flow by answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, verifying insurance coverage, validating referrals and authorizations, collecting patient liability, and providing financial guidance. It supports accurate reimbursement efforts, point-of-service payment posting, and release of information in accordance with organizational and compliance policies. The role performs registration and check-in, verifies insurance eligibility and benefits, assists with pre-certifications and authorizations, explains payment policies and arrangements, processes and reconciles payments and charges, balances the cash drawer, and prepares daily bank deposits. It schedules and confirms office visits and procedures, helps patients prepare for visits, and communicates with patients, families, care teams, management, centralized services, and other customers. Additional duties include assisting with medical-record requests and providing patient-flow support such as escorting patients, taking vital signs and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies. The position works independently under regular supervision in a fast-paced, high-volume environment and requires sound judgment and the ability to retain changing payor information.

Requirements

High school diploma, GED, or equivalent working knowledge.
One or more years of work experience involving knowledge of patient financial services, financial or collection services, or insurance-industry processes.
Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
Strong interpersonal, oral, and written communication skills.
Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

Work experience with the company’s systems and processes.
Previous cash collections experience.
Additional related education and/or experience.

Responsibilities

Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
Verify insurance eligibility and benefits, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
Calculate and collect patient liability, explain financial policies, and provide information about available alternative payment arrangements.
Enter payments and charges, complete daily reconciliation, balance the cash drawer, and prepare daily bank deposits with required paperwork.
Schedule office visits and procedures in accordance with payor plan provisions, confirm appointments as needed, and ensure patients are prepared for visits.
Address patient concerns by phone, email, and in person, and support patient flow through effective communication with internal and external customers.
Assist with requests for patient medical records in accordance with company policies and applicable state and federal laws.
Provide patient-flow support, including escorting patients, taking vital signs and patient history, assisting in treatment, distributing mail and fax information, and ordering supplies.
Prioritize work and ensure the appropriateness and timeliness of patient care while working independently in a fast-paced, high-volume environment.