Front Desk Patient Financial Services Representative Family Practice
About The Position
Banner Health Greenway Family Medicine provides primary physician services and preventative care for patients of all ages. The Front Desk Patient Financial Services Representative is the first point of contact for patients and visitors and helps create a positive experience while supporting patient flow and financial processes. The position coordinates registration, scheduling, insurance verification, referrals and authorizations, collection of patient liability, payment processing, and release of information in accordance with organizational and compliance policies. The role works independently under regular supervision in a fast-paced, high-volume environment and requires sound judgment when prioritizing work and responding to immediate needs. The position is located at Banner Health Center Greenway, 4720 E. Greenway Rd., Phoenix, Arizona 85032. The schedule is five 8-hour shifts Monday through Friday between 7:00 a.m. and 7:00 p.m., with rotating Saturdays from 7:00 a.m. to 12:00 p.m.
Requirements
- High school diploma, GED, or equivalent working knowledge.
- One or more years of work experience involving patient financial services, financial or collection services, or insurance industry processes.
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
- Strong interpersonal, oral, and written communication skills.
- Strong knowledge of common office software, including word processing, spreadsheet, and database software.
Nice To Haves
- Work experience with the company’s systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
Responsibilities
- Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
- Verify insurance eligibility and benefits with payors, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
- Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and available alternative payment arrangements.
- Enter payments and charges, complete daily payment and charge reconciliation, balance the cash drawer at the beginning and end of the day, and prepare daily bank deposits and required paperwork.
- Schedule office visits and procedures within the medical practice and external practices as needed, taking payor plan provisions into account to maximize reimbursement.
- Confirm upcoming patient appointments as needed and ensure patients are properly prepared for visits.
- Address patient concerns by telephone, email, and in person, and communicate effectively with patients, families, care teams, management, centralized services, and HIMS.
- Respond to requests for patient medical records according to company policies, procedures, and applicable state and federal laws.
- Assist with patient flow by escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
- Prioritize work independently and ensure patient care processes are appropriate and timely in a fast-paced, high-volume environment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
