Front Desk Patient Financial Services Representative Behavioral Health Clinic

Banner Health•Mesa, AZ

13d•Onsite

About The Position

Banner Health is hiring a Front Desk Patient Financial Services Representative for an outpatient behavioral health clinic. The posting describes the role as supporting patient visits through check-in and check-out, estimates, payment collection, insurance calls, appointment confirmations, and scheduling or rescheduling. It emphasizes customer service, multitasking, a positive and energetic attitude, reliability, and an Arizona Fingerprint Clearance Card. The position is listed through Banner Staffing Services, which provides registry/per-diem opportunities used as needed at Banner facilities. These positions have no guaranteed hours and do not include a medical benefits package. The role requires availability Monday through Friday, 8:00 a.m.–4:30 p.m.; Monday, Wednesday, and Friday availability on that schedule may also be considered. The posting says this is not a full-time benefited position. The posting also includes a position summary and core functions describing clinical medical-assistant duties, including preparing patients for exams, assisting providers with procedures, coordinating care, maintaining records and equipment, and supporting patient flow. Minimum qualifications listed include a high school diploma or GED (or equivalent working knowledge), completion of an approved medical assistant training program, active medical assistant certification, and BLS certification. Preferred qualifications include experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR, and scheduling software. The description contains both the front-desk PFS duties and these broader clinical duties.

Requirements

High school diploma/GED or equivalent working knowledge.
Completion of an approved medical assistant training program as defined by state regulations.
Active Medical Assistant certification; accepted examples include RMA with current AMT membership, CMA with current AAMA membership, CCMA with current NHA membership (test administered after 7/1/2017 only), or NCMA with current NCCT membership.
BLS certification.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.
Arizona Fingerprint Clearance Card required as stated in the role description; the posting specifies that employees in certain behavioral-health settings serving children must have and maintain one.
Reliable, positive, energetic attitude and customer-service and multitasking skills.
Availability Monday through Friday, 8:00 a.m.–4:30 p.m.; Monday/Wednesday/Friday availability on that schedule may also be considered.
Completion of post-offer occupational health physical assessment, drug screen, and employment, criminal, and education background check.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Knowledge of EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Check patients in and out for visits.
Run patient estimates and collect payments.
Call insurance companies.
Confirm appointments and schedule or reschedule appointments.
Prepare patients for exams and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate.
Report patient conditions that may indicate a change to the clinician.
Assist providers with exams and minor in-office procedures, which may include taking blood pressure, documenting respiration and heart rate/pulse, taking temperature, phlebotomy, ear irrigation, and EKGs; act as a chaperone as needed.
Prioritize patient flow through the clinical process.
Coordinate patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests.
Communicate test results to patients and serve as a resource to clinicians to support patient care.
Administer medications in accordance with established policies and procedures or as directed.
Provide clerical support for patient notifications and documentation, including maintaining complete medical records and providing accurate billing information promptly.
Maintain a clean and functional environment; clean and disinfect equipment and rooms, follow sterilization procedures and safety guidelines, perform basic equipment maintenance, and coordinate repairs.
Order supplies as directed and stock patient care areas; perform medication-related tasks, including addressing expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and support a service-oriented team environment.
Complete required onboarding and orientation activities, including simulation training as needed or directed.